There are many concerns when it comes to having our vehicles repaired, and especially with having the auto body repaired. You always want to your car to be finished looking great. However you don’t want to pay a ton of money, especially in our economy. So you need to do what you can to prevent your vehicle from getting a bad repair completed. Unfortunately that is sometime unavoidable. So, what can you do if you receive a bad or unacceptable repair job on your vehicle?
If you feel that the repair that you had completed on your vehicle is not satisfactory you can do something. You should first talk to the manager of the shop or the shop owner. Calmly explain your problem to them and let them know exactly what is not right. Usually the shop owner or manager will be willing to fix the problem. Make sure that you tell them right away. It won’t go over very well if you come back a week later to address a concern. Let them know what you feel is wrong and what needs to be fixed. In most cases you will get the problem handled. Auto body shops rely heavily on word of mouth, so they will not want any bad words to be said.
If that does not work and the manager will not help you, you should then find out if there is anyone above that manager. If so, you should ask to speak to them directly. You should explain your concerns to them and see if they can then help you.
If that doesn’t work you can find out if they are a part of the Better Business Bureau. If so, you can contact the Better Business Bureau and submit a formal complaint. That auto body shop will need to address your situation or they could lose the backing of the Better Business Bureau. Also all complaints are listed on the public site so that others will see it. The Better Business Bureau will not resolve complaints between you and a business they will simply report the information that you provide as public knowledge and require them to try to resolve your complaint or complaints. It would be best that you choose a company that is part of the Better Business Bureau and that you have looked up to establish that they are the kind of auto body shop that you would want to conduct business with.
Make sure that you always do your research when choosing an auto body shop to repair your vehicle. Don’t only check the Better Business Bureau. Have them show you the quality of work they produce. Also ask around to see if they have established a good reputation. Check to see if they have been in business for a while to establish credibility. All of these things are good to check out before dropping your vehicle off for auto body repairs. Don’t be left with a repair that is just not right!